Critical Incident Response & Legal Update for Dispatchers

Critical Incident Response & Legal Update for Dispatchers

September 30, 2024

Hyatt Regency Orange County

11999 Harbor Blvd.

Garden Grove, CA 92840

8am - 5pm

Hosted by California APCO

CA POST Certified:



Learn the new laws that are causing officers to respond differently and the modern tactics they are using in the field.

This course helps public safety dispatchers understand how recent changes in laws and unprecedented public scrutiny have caused a shift in the way officers respond to calls. We’ll discuss modern police tactics that dispatchers need to know about including disengagement from the mentally ill in crisis, use of force incidents, and more.

In this course, you will:

  • Learn about the new use of force laws
  • Learn why officers are asking for things on the radio that they never asked for before
  • Learn why field supervisors are calling for a disengagement or even a non-response
  • Examine how high-profile incidents have affected the way officers respond
  • Become informed and be an asset to your officers in the field

In recent years there has been a dramatic change in the way officers respond to incidents. Although those officers have each received updated training in things like new laws and modern tactics, most dispatchers haven’t. This 8-hour course was designed specifically to fill that void and help educate dispatchers why their officers may be operating differently than before.

Dan FlippoKristy Dorton

Kristy Dorton is an active-duty Public Safety Dispatcher II and Communications Training Officer with the Sacramento Police Department. She is also a California POST Master Instructor. Dan Flippo recently retired from the Santa Cruz, CA Police Department. Dan has 29 years of experience in SWAT and Patrol and is also currently an instructor with the National Tactical Officers Association. Dan is the lead instructor for our Critical Incident Response programs.

Payment Methods

Once you enter the student information below and click "Register", you will be taken to a checkout page where you can pay using a credit card, or you may request that an invoice be sent to your department that can be paid online or by check and sent by mail. Please note that invoices incur a $15.00 non-refundable processing fee.

45 in stock

Student Information

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