October 30, 2023
Goodyear Police Department Police Training Room
11 N 145th Ave.
Goodyear, AZ 85338
8am - 5pm
Hosted by the Maricopa and Goodyear Police Communications Centers
Dispatch priming occurs when a dispatcher gives officers erroneous information that leads to the officers unwittingly making disastrous shooting decisions once they arrive and confront the suspect.
Researchers have only recently begun to study this complex phenomenon. One study noted that “priming officers with incorrect dispatched information about what a subject was holding significantly increased the likelihood for a shooting error while priming officers with the correct information…significantly decreased the likelihood for error.”¹
Police dispatchers and call takers as well as sworn law enforcement officers who want to learn how to avoid dispatch priming.
In this course, you will:
- Learn why dispatch priming happens and how to avoid it
- Examine real-world dispatch priming incidents
- Examine the bias and heuristics that lead to priming
- Learn about the science of decision-making & the psychology of communication
Instructor Kristy Dorton is an active-duty dispatcher with the Sacramento Police Department and a California POST Master Instructor. Kristy has studied the complexities of dispatch priming and designed this course to help fellow dispatchers avoid it.
¹ Taylor, P. L. (2020). Dispatch Priming and the Police Decision to Use Deadly Force. Police Quarterly, 23(3), 311–332. https://doi.org/10.1177/1098611119896653
Once you enter the student information below and click "Register", you will be taken to a checkout page where you can pay using a credit card, or you may request that an invoice be sent to your department that can be paid online or by check and sent by mail. Please note that invoices incur a $15.00 non-refundable processing fee.
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