Cancellation and Refund Policy

Thank you for choosing Savage Training Group. We know you have a busy schedule and plans change so you may need to cancel a course registration. Below you will find a full explanation of our cancellation policy. If you need to cancel a registration and are within the cancellation window as described below, please contact us so we can work with you to find a solution.

Please also see our Terms of Use which covers your requirement to abide by this Cancellation Policy.

Registration Cancellations / Refunds and Credits

Savage Training Group relies on the services of premium instructors and contractors to deliver courses (that’s legal jargon meaning we spend a lot of money hiring the best!). The successful delivery of those courses depends on our ability to schedule instructors, secure venues, advertise the course and prepare materials ahead of time. As such, we must abide by the following restrictions when we provide a refund for a cancelled student registration.

Please note that due to the logistics of presenting high-quality multi-day FTO courses, we require you to request a cancellation no later than 4-weeks prior to FTO or FTO Update courses.

If you need to cancel a spot in a course, contact us. We’ll use the date we receive your email to determine if we can refund you or provide equivalent credit based on the refund schedule below. Here are the numbers you need to know:

Online Courses

Refunds or equivalent credit may be issued for up to 30 days from receipt of payment if course materials have not been accessed.

FTO, FTO Update and Field Training Program Supervisor (FTPS) Courses Only

All Other In-Person Courses

Online Courses

Refund and Credit Policy

We offer refunds or equivalent credit on all registrations, provided that they are requested within the timeframes described above. To qualify for a refund or a credit, you must submit your request to us within either 14 or 28 days prior to a course or seminar, depending on the course or seminar as described above, by contacting us.

Refund Details

Refunds may only be issued to the same method of payment used. If you are using a credit card to pay the registration fee for a course. we are only able to refund to that card. If you have used a card that cannot accept refunds, we can a) transfer your registrants to a different course, b) swap in different personnel, or, c) offer your department equivalent credit for future Savage Training Group course/s.

For refunds to credit card payments made at the time of registration:
The 3% credit card processing fee paid at the time of registration is non-refundable.

For refunds to invoices paid by credit card or check:
The $15 invoice processing fee is non-refundable.

In the event of a cancellation of a course presentation from our end, we can offer transfer to another course presentation, equivalent credit, or we can refund 100% of the registration fees to the payment method used initially.

Late Cancellations and No-Shows

No refund or credit will be issued under the following circumstances:

1. A registration cancellation for an FTO, FTO Update or Field Training Program Supervisor course is received less than 28 days from the course start date,
2. A registration cancellation for any non FTO, non FTO Update or non-Field Training Program Supervisor in-person course is received less than 14 days from the course start date,
3. A student enrolled in an online course has accessed any of the course materials or a refund has not been requested within 30 days of receipt of payment,
4. If a student “no shows” to an in-person course without advanced notice as described in #1 or #2 above.

Substitutions

If you registered a student but need to have another student attend in their place please contact us so we can make that happen for you.

Late Invoice Payments

Beginning January 1, 2023, invoices that are more than 30 days overdue will be assessed a 1% late fee per each month the invoice is overdue.

Course Cancellations and Postponements

Savage Training Group is dedicated to delivering every course as advertised. Due to unforeseen circumstances, it may become necessary to cancel or postpone a course. In the event that becomes necessary, every effort will be made to communicate that to the registered students in a timely manner. Although such a cancellation is a highly unusual event, Savage Training Group nevertheless reserves the right to cancel or postpone a course for any reason at any time.

What happens in the event of a cancellation:

If your registration is PAID:

For registrations whose status is Paid either via credit card at the time of registration or via subsequent invoice, Savage Training Group will assign equivalent monetary credit for the registration fee(s) of registered parties that can be applied to the registration fee(s) for any future in-person Savage Training Group course(s) or any of our online courses.

This credit is transferrable to any personnel of your choice within your department. If a refund is preferred instead of this course credit, we ask that you respond to the course cancellation notice, which we will send by email upon cancellation, within two weeks. After two weeks, credit will be permanently assigned. To use the credit, please contact us.

If your registration is UNPAID:

If you elected to pay by invoice at the time of registration and that invoice is still due, we will cancel the invoice and we encourage you to register again for an alternate presentation of the course that was cancelled, any other in-person course we offer, or any of our online courses. 

Venue and Instructor Changes

Although unusual, in the event the venue for a particular course must be changed, refunds will not be issued but registered parties may elect not to attend and to instead receive credit for a future course.

Although also unusual, the instructors who were advertised to instruct a course may change.

Contact Us

If you have any questions about this Cancellation Policy, please contact us.

Last revised September 11, 2024