FAQs

Here at Savage Training Group, we give law enforcement officers the training they need to respond to critical incidents with confidence, however, we know you might have questions. Listed below are answers to some of the most common questions we have received:

Registration

How do I know if there are still spots available in a course?

When a course is full, our website displays a message indicating it’s full. If there are still fields for you to enter your registration info, then there are still spots available. If a course is full and you’d like to be placed on a waitlist, please use our online contact form to contact us.

General Course Information

What time is my course?

Almost all of our courses run from 8am to 5pm each day, with a one-hour break for lunch on your own.

What, if anything, should I bring to a course?

We recommend you bring note-taking materials to our courses. If you are attending an FTO-related course (Field Training Officer, Field Training Officer Update, or Field Training Program Supervisor), please bring a laptop computer and a portable USB drive.

What is the recommended attire for attending a course?

Casual attire is sufficient for all of our courses.

Will I receive POST or other state training credits for attending your courses?

Please check the webpage for the course you are interested in attending as the certification information will be appear there. We present courses all over the United States and we’re happy to work with a hosting agency to obtain certification in their particular state. If you are interested in hosting our courses and obtaining certification in your state, please visit our hosting page for more information.

How much of a course can a student miss and still receive credit?

A student can miss up to 10% of the training course and still receive credit.

How do I become an instructor?

Please visit our Become an Instructor page.

Cancellations

What if I can’t make it to a course I signed up for?

If you can’t make it to a course you signed up for, we would appreciate being notified, and if your cancellation is within the cancellation window described in our cancellation policy, we will issue you a refund. Please use our online contact form to contact us so we can help, and include your order number.

Please note there are no exceptions to the cancellation policy.

Hosting a Course or Private Training

How can my agency host a course that is open to surrounding agencies?

Please visit our Host a Training Course page and submit the form.

How can my agency host a private training for my department only?

Please visit our Private Training page and submit the form.

Billing and Payment

If I request a refund, how will it be paid?

If you need to request a refund, our company policy states that we need that request in writing. Please use our online contact form and indicate the order number the refund pertains to. If you have multiple students on an order and need a refund for only a certain number of them, please let us know that as well in your message.

Refunds will be paid the same way they are received. If you paid by credit card, the refund will go back to the card. If you paid by check from an invoice sent to your department, a check will be sent by mail.

Remember, refund requests must be received within the cancellation window as described in our cancellation policy. There are no exceptions to this policy.

It takes a great deal of planning and logistical work to deliver the best training for our students, so thank you for your understanding.

How can I get a copy of your current W-9 for billing purposes?

Download our current W-9 in PDF format.

Don’t see your question here? Fill out our contact form and submit your question. We will get back to you as soon as possible (NOTE: If you submit a question, it may appear here anonymously in our FAQ section unless you specify you want it to remain private.)