Critical Incident Response

A course for patrol officers and supervisors. Learn how to respond to “hot calls” safely, calmly, and methodically.

This course gives law enforcement officers and supervisors the training they need to respond to critical incidents with confidence.

Imagine how you would feel if no matter what call came over the radio, you instantly knew what to do, what the priority was, and how to automatically bring calm and order to the situation.

This course teaches officers and supervisors how to respond to critical incidents and in-progress crimes in a safe, calm, and methodical manner.

This course will help you become that squared-away, “go-to” officer or supervisor, that others look to for leadership when a crisis occurs.

Through scenarios and debriefs of real events, you’ll learn how to apply easy to understand tactical concepts to resolve any incident.

Course Curriculum includes:

  • Critical Incident Decision Making and Leadership
  • Practical Incident Command and Scene Control
  • Modern De-Escalation Techniques using a Pre-Contact Assessment
  • Coordinating a Multi-Officer Response
  • Barricaded Suspect Incidents
  • Fleeing Suspect Containment and Apprehension
  • Coordinating Small and Large Perimeter Operations
  • …and much more

Have you ever experienced this frustration when responding to a critical incident or in-progress crime?

  • Lack of radio discipline
  • Not everybody is on the same page
  • Suspect escapes the perimeter
  • Lack of control and coordination
  • Confusion over liability and how to apply the latest case law

It’s frustrating and there ought to be a better way.

Well, there is a better way!

This course was years in development. We’ve combined two of our popular courses (Response Tactics for Critical Incidents and In-Progress Crimes and Advanced Critical Incident Response) into this new all-in-one course. Whether you are looking to brush up on your skills, get more tools for your toolbox, or gain a competitive advantage on the next promotional test, this course is for you.

Here are 7 reasons that our students say you need to take this course:

  • You can easily become that squared-away officer or supervisor that brings calm to any situation
  • Learn tactics for resolving barricades, fleeing suspects, and active shooters
  • Learn practical concepts you can literally use during your very next shift
  • Perfect for officers/deputies, sergeants and lieutenants
  • This gives you a competitive edge to get promoted
  • Great for brushing up your skills
  • You learn not only how to do things but WHY we do them

Quick Facts

Target Audience:

Law enforcement officers and supervisors

Course Length:

16 hours

Course Certifications:

California POST Certified and eligible for TCOLE hours in Texas. Need certification for your state?
All of our courses are California POST certified because we are based in California. However, we present courses all over the United States and we’re happy to work with you to obtain certification in your particular state.




Can your agency host this course?


Your instructors:

Dan Flippo
Deputy Chief Dan Flippo recently retired from the Santa Cruz, CA Police Department. Dan has 29 years of experience in SWAT and Patrol and is also currently an instructor with the National Tactical Officers Association. Most importantly, Dan understands your perspective whether you are from a large or small agency and whether you are an officer or supervisor. He is a passionate instructor who is going to make sure you have a great time while learning how to handle any critical incident.
Kyle Cardin
Kyle Cardin is a Training Unit Sergeant with the Santa Clara, CA Police Department, and his previous assignments have included being a member of San Jose PD’s full-time SWAT Team, a Field Training Officer, and an Academy Instructor.
Erick Maldonado
In 2023, Instructor Erick Maldonado retired as a Sergeant from the Pima County Sheriff’s Department in Arizona. 24 of his 29-year career was spent serving in special operations units such as SWAT and K9 as both a deputy and sergeant. Erick is also an instructor with the National Tactical Officer’s Association.


Know You’re
Doing It Right

Be Prepared

Would you be willing to spend 16 hours of your life to increase your confidence, know you are doing things right and to become that go-to officer or supervisor that everybody else looks to for leadership?

Students Are Saying:

“I was frustrated seeing call after call not handled with the care it needed. I am positive more officers would still be alive right now, including my partner who was killed, had more agencies sent their officers and supervisors to this training.”

– Detective Brian Wilson, Stanislaus County Sheriff’s Department (CA)

“If you want to become a better officer or supervisor, take this course!”

– Deputy A. Pigott, Riverside County Sheriff’s Department (CA)

“After attending, I feel more confident training, teaching and running an in-progress call. The class is super fun and practical!”

— Senior Deputy Tyler Abbott, Ventura County SO (CA)

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