Cancellation Policy

Thank you for choosing the Savage Training Group. We know you have a busy schedule and plans change so you may need to cancel a course registration. Below you will find a full explanation of our cancellation policy. If you need to cancel a registration and are within the cancellation window as described below, please contact us so we can work with you to find a solution.

Please also see our Terms of Use which covers your requirement to abide by this Cancellation Policy.

Registration Cancellations / Refunds and Credits

The Savage Training Group relies on the services of premium instructors and contractors to deliver courses (that’s legal jargon meaning we spend a lot of money hiring the best!). The successful delivery of those courses depends on our ability to schedule instructors, secure venues, advertise the course and prepare materials ahead of time. As such, we must put the following restrictions on when we provide a refund for a cancelled student registration.

Please note that due to the logistics of presenting high-quality multi-day FTO courses, we require you to request a cancellation no later than 4-weeks prior to FTO or FTO Update courses.

Please be aware that there are NO EXCEPTIONS to this policy, including scheduling conflicts on your department’s end. When you register for, or register an officer for a course, please be sure you can attend the course that day and that your department knows you’ll be in training that day, or that you ask for a refund WITHIN THE CANCELLATION WINDOWS BELOW. You will be asked upon checking out if you understand and agree to this policy. Please do not check the box if you are not willing to abide by this policy in all cases.

If you need to cancel a spot in a course, contact us. We’ll use the date we receive your email to determine if we can refund you based on the refund schedule below. Here are the numbers you need to know:

Online Courses

Refunds may be issued for up to 60 days from receipt of payment if course materials have not been accessed.

FTO and FTO Update Courses Only

Cancellation Date % of Refund
4 weeks or more 100%
Less than 4 weeks 0%

All Other Courses

Cancellation Date % of Refund
2 weeks or more 100%
8 to 13 days 75%
0 to 7 days 0%

Late Cancellations and No-Shows

No refund will be issued under the following circumstances:

  1. A registration cancellation for an FTO or FTO Update course is received 28 days or less from the course start date,
  2. A registration cancellation for any non-FTO or non-FTO Update in-person course is received 7 days or less from the course start date,
  3. Any registered student fails to attend the course,
  4. A student enrolled in an online course has accessed any of the course materials, or has not accessed the course materials within 60 days of receipt of payment.


If you registered a student but need to have another student attend in their place please contact us so we can make that happen for you.

Course Cancellations and Postponements

The Savage Training Group is dedicated to delivering every course as advertised. Due to unforeseen circumstances, it may become necessary to cancel or postpone a course. In the event that becomes necessary, every effort will be made to communicate that to the registered students in a timely manner. Although such a cancellation is a highly unusual event, the Savage Training Group nevertheless reserves the right to cancel or postpone a course for any reason at any time. All students who are registered at the time of cancellation or postponement will receive a full refund and the option to register for a re-scheduled course.

In the event the venue for a particular course must be changed, refunds will not be issued but registered parties may elect not to attend and to instead receive credit for a future course.

Contact Us

If you have any questions about this Cancellation Policy, please contact us.

Last revised March 24, 2022