Cancellation Policy

Thank you for choosing the Savage Training Group. We know you have a busy schedule and plans change so you may need to cancel a course registration. Below you will find a full explanation of our cancellation policy. If you need to cancel a registration, please contact us so we can work with you to find a solution.

Please also see our Terms of Use which covers your requirement to abide by this Cancellation Policy.

Course Cancellations / Refunds and Credits

The Savage Training Group relies on the services of premium instructors and contractors to deliver courses (that’s legal jargon meaning we spend a lot of money hiring the best!). The successful delivery of those courses depends on our ability to schedule instructors, secure venues, advertise the course and prepare materials ahead of time. As such, we must put the following restrictions on when we provide a refund for a cancelled student registration.

If you need to cancel a course, contact us. We’ll use the date we receive your email to determine if we can refund you or offer you a credit for a future course. Here are the numbers you need to know:

Cancellation Date % of Refund
2 weeks or more 100%
8 to 13 days 75%
0 to 7 days 0%

Late Cancellations and No-Shows

In the event a cancellation is received 7 days or less from the course start date, or a registered student fails to attend the course, no refund will be issued. A credit for an upcoming course can often be issued so if you need to cancel your registration or be absent please contact us. We want our students to get the training they desire so if you need to miss a course, we’d be happy to work with you to find a solution.

Substitutions

If you registered a student but need to have another student attend in their place please contact us so we can make that happen for you.

Course Cancellations and Postponements

The Savage Training Group is dedicated to delivering every course as advertised. Due to unforeseen circumstances, it may become necessary to cancel or postpone a course. In the event that becomes necessary, every effort will be made to communicate that to the registered students in a timely manner. Although such a cancellation is a highly unusual event, the Savage Training Group never-the-less reserves the right to cancel or postpone a course for any reason at any time. All students who are registered at the time of cancellation or postponement will receive a full refund and the option to register for a re-scheduled course.

Contact Us

If you have any questions about this Cancellation Policy, please contact us.

Last Revised: DECEMBER 2018

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