Thank you for choosing the Savage Training Group. We know you have a busy schedule and plans change so you may need to cancel a course registration. Below you will find a full explanation of our cancellation policy. If you need to cancel a registration and are within the cancellation window as described below, please contact us so we can work with you to find a solution.
Registration Cancellations / Refunds and Credits
The Savage Training Group relies on the services of premium instructors and contractors to deliver courses (that’s legal jargon meaning we spend a lot of money hiring the best!). The successful delivery of those courses depends on our ability to schedule instructors, secure venues, advertise the course and prepare materials ahead of time. As such, we must put the following restrictions on when we provide a refund for a cancelled student registration.
Please note that due to the logistics of presenting high-quality multi-day FTO courses, we require you to request a cancellation no later than 4-weeks prior to FTO or FTO Update courses.
If you need to cancel a course, contact us. We’ll use the date we receive your email to determine if we can refund you or offer you a credit for a future course. Here are the numbers you need to know:
Refunds may be issued for up to 60 days from receipt of payment if course materials have not been accessed.
FTO and FTO Update Courses Only
|Cancellation Date||% of Refund|
|4 weeks or more||100%|
|Less than 4 weeks||0%|
All Other Courses
|Cancellation Date||% of Refund|
|2 weeks or more||100%|
|8 to 13 days||75%|
|0 to 7 days||0%|
Late Cancellations and No-Shows
No refund will be issued under the following circumstances:
- A registration cancellation for an FTO or FTO Update course is received 28 days or less from the course start date,
- A registration cancellation for any non-FTO or non-FTO Update in-person course is received 7 days or less from the course start date,
- Any registered student fails to attend the course,
- A student enrolled in an online course has accessed any of the course materials, or has not accessed the course materials within 60 days of receipt of payment.
If you registered a student but need to have another student attend in their place please contact us so we can make that happen for you.
Course Cancellations and Postponements
The Savage Training Group is dedicated to delivering every course as advertised. Due to unforeseen circumstances, it may become necessary to cancel or postpone a course. In the event that becomes necessary, every effort will be made to communicate that to the registered students in a timely manner. Although such a cancellation is a highly unusual event, the Savage Training Group nevertheless reserves the right to cancel or postpone a course for any reason at any time. All students who are registered at the time of cancellation or postponement will receive a full refund and the option to register for a re-scheduled course.
In the event the venue for a particular course must be changed, refunds will not be issued but registered parties may elect not to attend and to instead receive credit for a future course.
If you have any questions about this Cancellation Policy, please contact us.
Last revised December 14, 2020