Critical Incident Response & Legal Update for Dispatchers
March 2, 2025
Los Angeles Airport Marriott
5855 W. Century Blvd.
Los Angeles, CA 90045
8am - 5pm
Hosted by the California National Emergency Number Association (CALNENA)
CA POST Certified:
#1345-31048-24-006
This course is eligible for ATA reimbursement through CALOES.
$299.00
Learn the new laws that are causing officers to respond differently and the modern tactics they are using in the field.
This course helps public safety dispatchers understand how recent changes in laws and unprecedented public scrutiny have caused a shift in the way officers respond to calls. We’ll discuss modern police tactics that dispatchers need to know about including disengagement from the mentally ill in crisis, use of force incidents, and more.
In this course, you will:
- Learn about the new use of force laws
- Learn why officers are asking for things on the radio that they never asked for before
- Learn why field supervisors are calling for a disengagement or even a non-response
- Examine how high-profile incidents have affected the way officers respond
- Become informed and be an asset to your officers in the field
In recent years there has been a dramatic change in the way officers respond to incidents. Although those officers have each received updated training in things like new laws and modern tactics, most dispatchers haven’t. This 8-hour course was designed specifically to fill that void and help educate dispatchers why their officers may be operating differently than before.
Kristy Dorton is an active-duty Public Safety Dispatcher II and Communications Training Officer with the Sacramento PD. She is also a California POST Master Instructor. David Bautista is a Lieutenant with the San Diego PD.. He has over 29 years of experience, including working in the Patrol and the Department Training Division and over 13 years of SWAT experience as an operator, sniper, and team leader.
This is a pre-conference training course. To attend this course, register for the CALNENA course by clicking the button below and then add this course to your cart at checkout.
Payment Methods
Once you enter the student information below and click "Register", you will be taken to a checkout page where you can pay using a credit card, or you may request that an invoice be sent to your department that can be paid online or by check and sent by mail. Please note that invoices incur a $15.00 non-refundable processing fee.
36 in stock